Last updated: November 2, 2026
Cancellations and rescheduling
Please give us at least 24 hours’ notice to cancel or reschedule. You can call, text or email us.
- More than 24 hours’ notice: no charge, and any deposit is refunded in full
- Less than 24 hours’ notice: any deposit may be kept as a cancellation fee
- Missed appointments without notice may require a deposit for future bookings
Deposits
Ceramic coating, paint protection film, wraps and full paint correction may require a deposit to reserve your time. Deposits are applied to your final invoice.
Satisfaction guarantee
If you’re not happy with your service, tell us within 48 hours and bring the vehicle back. We’ll re-do the affected areas free of charge. Our first remedy is always to make it right.
Refunds
If we can’t resolve an issue after a re-do, we may offer a partial or full refund of the affected service at our discretion. Refunds are made to the original payment method within 5–10 business days.
Non-refundable items
- Services completed as described where results were limited by the vehicle’s condition, as explained beforehand
- Installed films, tint and wraps damaged after pickup
- Gift cards, which can’t be redeemed for cash
Weather and mobile service
We may reschedule exterior mobile services because of rain, snow or extreme temperatures, at no cost to you.
Contact us
Crystal Finish Auto Spa
Attn: Cindy Chastaine
4120 Dixie Road, Unit 12
Mississauga, ON L4W 1V8, Canada
Phone: +1 (770) 480-0807
Email: chastain.randf@gmail.com